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5 Steps to Help Handle an Angry Employee

No workplace is perfect, no matter how hard you may try to make it. There will come a time when an employee will get upset at work, and you as the manager, must handle the situation. Whether it be from a bad day at home or a conflict at work, anger can overcome even the best of people.

When an employee becomes angry, even if it’s at you, the first step is not to take it personally and emotional yourself. One party needs to be level headed to calm the situation down. Then, you can take control and work to rectify everything.

If you have had, or currently have an upset employee on your hands, use the following five steps from Corporate Business Solutions to help resolve the situation.

Acknowledge Their Feedback

One quick way to lose control of the situation, and in turn, have an even more upset employee is not to acknowledge why they’re upset. If management brushes off an employees concern and feelings, it can make them feel like they do not matter to the company, and provide no value either.

The first step is to acknowledge the employee’s feedback and concerns, no matter how upset they may be. Let them know that you hear them, appreciate the energy, time, and courage it takes to speak to their superior about these issues. Show that you value not just their opinion, but them as an employee and as a person.

Be Empathetic

When letting an employee air out frustration, it can feel like they’re attacking you. However, if you quickly go on the defensive, you can easily lose control of the situation, and it will likely blow up even more.

Instead, be empathetic towards the employee. For starters, you may not know what’s happening in the rest of their life to make them feel this way. You, as the employer, may actually be in the wrong. Alternatively, they may just want to be ensured that their voices are heard.

Get All the Information

Before you can start making suggestions on what to do, you need all of the information. Have the employee go through, in detail, the events and what caused them to feel so upset. You need to know if you’re the problem, another employee, something to do with their job title, or maybe it’s something at home affecting their work.

Do Something

It’s one thing to listen and acknowledge the feedback of a frustrated employee. However, it’s something entirely different when management acts on it. Once you have all the information, it’s time to do something about the problem.

Discuss with the employee what you can do to help rectify the situation and prevent it from happening again. Offer a sincere apology, especially if you are the problem. Even if the issue has nothing to do with you, a simple “I’m sorry this is happening to you,” or “I’m sorry you got put into this situation,” can make a difference.

Check-In

To go one step further in rectifying the problem, check in with the employee down the road. See how your solution to the issue helped (or didn’t), and what everyone’s learned from this. The check-in is a crucial step that shouldn’t get missed.

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5 Ways to keep your Employees Motivated

Do you ever watch how your employees work and think that they could use a bit of motivation? We can all handle a little bit of encouragement now and then. Motivation helps keep people focused and determined to complete their job successfully.

The hard part is finding ways to motivate your employees. Bonuses work great if your business can afford them. However, not everyone can afford to hand out bonus after bonus. Also, sometimes adding in different motivators rather than money can encourage employees differently.

So, if you’re looking for ways to keep your employees motivated, CBS-CBS.com has a few solutions that should help you out.

Empower Employees

When your staff knows that what they do contributes to the success of the business, it gives them a feeling of empowerment, and empowerment is an excellent motivator. If you felt like you weren’t contributed to what you were working on, how motivated would you be to keep working hard? Most likely, not a lot.

Letting employees know that every contribution they make is affecting the larger picture of the business. Giving some people more power and control over what they do in their day will also provide them with a feeling of empowerment.

Be a Leader

Sometimes, all staff need is a bit of encouragement and support from their leader. You can keep throwing bonuses at them, but if you’re not a leader for your team, money will only go so far.

Providing solid leadership that is encouraging and supporting is key for keeping employees motivated. Show that you have their backs and you are with them every day they come into work. Let them know that you believe in them and that they have the skills to complete the task at hand.

Build a Supportive Atmosphere

The atmosphere of the workplace can also contribute to how motivated people feel. If everyone around you at work is dragging and not contributing very much, how motivated will you feel to work your hardest? It’s likely that you’ll feel like you’re bearing the weight of everyone else, which quickly becomes exhausting.

Part of your leadership qualities means you help foster a supportive atmosphere at work. Many working professionals spend more waking hours at the office than anywhere else in the week. Provide them with an atmosphere that is positive, uplifting, and supportive.

Increase Work Satisfaction

Although this one may be more challenging, keeping the overall work satisfaction rate at work high will help keep employees motivated. Those who hate their job are less likely to stay motivated throughout the day. So, by making your workplace one that is appealing to people, you’ll help create a workplace that employees want to keep coming to.

Give Recognition and Rewards When Due

In the end, you still need to recognize and reward those who do a good job. When employees see that their leader recognizes hard work and dedication, it gives them that boost of motivation to keep working hard. It doesn’t have to be an elaborate reward. Sometimes, simply calling out their name in front of the group is good enough.

Try to incorporate some of these tips to keep your team motivated. When you encourage and support your team, you create a workplace that has dedicated members who want to work hard.

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How Can You Define Success – Understanding What it Means to Be Successful

Have you ever asked yourself what the definition of success is to you? The most basic definition is when you achieve a particular objective set for yourself. Success is the opposite of failure – it’s when you accomplish something.

But to truly define success according to your life, that isn’t as simple. Success can mean something entirely different to you than someone else. It is all on how we perceive it. To be successful though, you need to have a definition of success.

Corporate Business Solutions Consultants want to encourage everyone to be successful, which is why we have a few tips to help you define success for you.

Write Out Some of Your Proudest Accomplishments

You’ve had accomplishments in your life which would be the basic definition of success. Think of those accomplishments and write them down on paper. It could be anything from starting the job that you’ve always wanted, buying your first house, or learning a skill you’ve been thinking about for years. They don’t have to be the biggest ones, but they should be the ones you are most proud of.

Once you have a few achievements written down, write out the steps you took to attain them. These steps should include characteristics about yourself as well.

If your proudest accomplishment was about your job, then you may have points like persistence, commitment, intelligence, and courage to take the next step. Think of the least obvious ones and write them down.

Doing this will help you see a common thread between all of your accomplishments. Maybe commitment and persistence were the most common characteristics that led you to feel successful. Make a note of those traits.

Look at Accomplishments That Were Less Satisfying

It’s true that you can have an accomplishment that doesn’t feel very successful or that you’re not proud of. That isn’t to say that you did something wrong or something you shouldn’t have done. Instead, it goes to show you that maybe that won’t fit into your definition of success.

An example could be that you wanted to purchase something significant for a long time, say a new outfit that’s quite expensive. You set yourself a goal that once you got your first promotion, you would buy the outfit.

You’re likely proud of yourself for hitting that promotion, but the reward of the outfit may not make you feel as impressive as the promotion itself.

Knowing that the success of attaining that goal of getting the outfit isn’t the same as the proudest accomplishments you wrote out, you can continue to form your definition of success.

Start to Form a Definition

By now, you have accomplishments that make you feel proud and pretty awesome inside, and then you have achievements that you’re just happy you achieved them.

You start to see what is truly important to you. In our example above, it was the milestone of moving up the career ladder that was more rewarding than the goal itself, buying the outfit.

Knowing this, you can define success according to what’s most important in your life, and the steps and characteristics needed to achieve your goals.

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Life Changing Steps to Becoming Successful

Becoming successful – it’s what so many of us strive for. Success is one of those things that comes in all shapes and sizes. It is not something saved for only the rich and famous. It’s not a fairy-tale or a dream that will never come true.

Success is attainable for everyone, as long as you’re willing to go after it.

That is the thing with success; it’s not something you can just hand over to someone. It comes from hard work not just on what you’re doing, but on who you are as a person.

If you’re looking for the key to success, consider some of the following tips for an overall successful life. CBS-CBS.com provides many tips for small businesses that will help you get on the success path for not just work, but for life.

Go Outside Your Comfort Zone

There’s a reason why it’s called the comfort zone. It’s where you are most comfortable and likely not very vulnerable. You know what is going on and what is likely to happen. It’s easy.

One key to success is to step outside of your comfort zone every so often. Take on a new challenge that may make you nervous. Once you step outside of your comfort zone, you start to learn new things about yourself and what you’re capable of doing.

Be Determined and Committed

Because success is not something that gets handed to you, determination and commitment are vital to being successful in life. There’s a difference between being interested in something, and being determined to know more. When you have that determination and commitment, you won’t let anything stand in your way of being successful.

Learn to Appreciate Failures

We often look at failures as the enemy, which is why we tend to stay in our comfort zone. Failures can be quite discouraging. They lead you to think that you can’t do something. However, if you learn to appreciate each failure as a stepping stone, you learn from those speed bumps and continue down the road to success.

Think of a child learning to walk. They don’t start walking right after the first step. Instead, they fall over and over again until they get the hang of walking. After that, good luck stopping them because they want to walk everywhere now.

A failure is when you stumble down after learning to take a step. Instead of giving up, continue with those steps until you’re past the point of failing. After that, you won’t want to stop.

Be Realistic

Most of these keys to success are about being daring and going after things. Another key that is different from those stated above is knowing when you need to be realistic. Setting too high of standards and going after unattainable goals is a way of setting yourself up for disappointment. That disappointment can quickly pull us down from the high of success and make us want to give up.

Instead, be realistic about what you can and cannot do. You can have big dreams, but set yourself realistic goals to get there.

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4 Steps You Should Take on Your Company’s Social Media Accounts

By now, the whole world knows how vital it is to have an influential social media account for businesses. Whether it be on Instagram, Facebook, Twitter, LinkedIn, or any other social media platforms available, those are the new driving forces to reach your audience. Without a strong social media presence, your business could be missing out on many new customers and clients.

Most of the time, people find businesses through their social media accounts. Even if they do a simple Google search of the company name, the business’s social media sites tend to pop up near the top of the search. If you want to be more successful in drawing more people to your company, you need to have a strong social media presence.

To help you out, Corporate Business Solutions Reviews has a few steps you should take to give your company’s social media accounts a boost.

Have a Strategy

One of the best ways to get your social media presence going is to have a strategy or a business plan. On the flip side, a quick way to lose the attention on your social media accounts is to have no strategy at all.

Your strategy should include who your target audience is, what the purpose is behind your accounts (are you showing off a certain aspect of your company, trying to draw in more clients, or keeping your current customers informed). Include a mission statement in your plan to help keep your strategy focused.

Be Authentic

Before social media became an essential aspect of businesses, it was easy to hide behind the computer screen and be whom you wanted to be but were too afraid to be in real life.

Nowadays, though, the authenticity of a social media account means everything. Staying true to who you are and what your business is, will be important to your current followers, and those you are trying to draw in.

Be Consistent

The lack of consistency is a sure way to lose your existing following and make it more difficult to gain new ones. The more you can be on your social media platforms, the more your customers and clients will see you.

If you have troubles making the time to post on your platforms, utilize one of the many tools available that allow you to schedule posts and link your accounts together. You can then plan ahead of time what you want to be posted and then continue with the rest of your day.

Connect With Your Audience

Now and then you may want to feature a post that is more on the selling side. However, if you do this too often, you’ll lose the attention of your customers.

Instead, inspire and empower your following. Most of the time that is why they are there. Make content that positively grabs their attention. Interact with them online to make those connections.

Having a successful social media presence doesn’t have to be difficult. The more we overthink it, the harder it becomes. Rather, spend some time researching what your audience is looking at and what they want to see. Remember, your social media is there to grab their attention, so you’ll want to make your content reflect that.

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Finding Work-Life Balance as a Small Business Owner

As a small business owner, it’s easy to get caught up in the everyday tasks of work and forget to make time for at home. For your small business, it’s quite likely that you are not just the owner, but also the employee, the maintenance staff, and the customer service. You are everything to your company.

The problem, though, is finding a healthy balance between work and life. You don’t want to spend every waking minute of the day thinking about work or being at the office. However, you also need to dedicate a lot of your time for the business to succeed. How do you find a balance between the two?

Corporate Business Solutions Consultants understand the difficulties of maintaining a balance between the office and the home. We have four tips that will help you find that balance.

Ask for Help at Work

One of the first things you can do is to ask for some help around work. Whether that means giving a trusted employer more responsibility or hiring more staff, lightening up your workload will free up some time at home.

Some of the tasks that you could hand to someone else would be running the social media accounts and website, dealing with customer support, filing, bank deposits, or cleaning up the office.

Ask for Help at Home

If you cannot afford to hire additional employees at work, then ask for more help around the house. Many working families still have other tasks they need to complete once they get home. By asking for more help around the house, it will free up more time for you when you get home to do the things that matter the most to you and your family.

Some of the tasks that you could get help from family members include general housecleaning, grocery shopping, maintaining the yard, taking care of the family pet, or starting laundry.

Set Boundaries for Yourself

Setting boundaries for yourself not only will help you free up time for at home, but it will also prevent you from overworking yourself too. You could make a rule that after a certain time in the evening, work must stop. It could be as simple as keeping your personal phone number private from work.

Brainstorm boundaries that would prevent you from being at home. Include your family in this as well to have a different perspective. Once you have your list, keep it visible as a reminder.

Be Consistent

Once you become okay with asking for help around the office and at home, as well as setting those boundaries that stop you from working too much, you then need to be consistent with them. All of these steps will only do so much if you don’t maintain it.

If you have that trusted employee taking care of some additional work, don’t micro-manage them and get involved. You’ll just be putting yourself back to square one. The same goes for at home too. You need to trust the people you asked that they will get the job done.

As for your boundaries, if you are not consistently following them, they will never become a habit. Once it’s become second nature to put the phone or computer down at a certain point, you’re less likely to forget about it. Also, if an emergency comes up that requires your time at work that breaks your boundary, you know that it is an okay exception.

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4 Traits That Signal Bad Leadership

If your employees avoid you at all costs, don’t make eye contact with you when talking, and you can see how nervous they are when you come around the corner, chances are there’s an issue with your leadership style.

Poor leadership quickly can be the downfall of any business, no matter the size. If your team does not respect you as their leader and manager, it will be difficult to not only keep them on board with your plans but to keep them employed altogether. Poor leadership is noted as one of the top reasons employees quit their job.

If you want to avoid this scenario or fix it if this sounds like your office already, you’ll need to evaluate your leadership style and see if anything needs changing. Corporate Business Solutions (CBS-CBS.com) has some of the top traits that signal bad leadership.

Poor Listening Skills

If you never listen to your employees, how do you expect to gain their respect? A good leader will take the time to listen to all of the employees he or she has. Not only will this help improve the employer to employee relationship, but you may also find that they have ideas that could benefit the company.

No Honesty

A quick way to turn into a bad boss is by lying to your staff members. The lack of transparency from management will ultimately lead to the lack of trust and respect from the staff in your company.

Being transparent as much as possible with employees helps develop a positive and trustworthy relationship. It shows that you care enough to include them in what affects them. Transparency brings everyone onto the same page, which will help foster a strong team.

Ego Gets in the Way

Ask yourself this – how often do you take responsibility if an issue arises, or do you often find yourself asking someone else why this problem occurred? A visible sign of poor leadership is when the manager won’t take responsibility and lets his or her ego get in the way.

When there is good leadership in the office, the manager knows when to take responsibility for issues that are out of their employee’s controls. If he or she makes a mistake, they own it, learn from it, and move forward. Also, a good manager knows when it’s time to recognize his or her employees so that the spotlight isn’t always on them.

Lack of Understanding

Proper leadership knows there needs to be a balance between empathy and being understanding, and knowing when you need to be stricter. If you don’t have compassion towards what your team goes through on a daily basis, as well as any challenges they face outside of the office, you’ll likely notice a negative atmosphere in the office.

Empathy is essential in management. Quite often the word empathy correlates soft management. However, the lack of empathy actually corresponds to harsh management in the employee’s eyes. Showing a bit of understanding towards your employees will help foster a sense of trust and that you care, which will help grow your relationship with your employees.

Consider these four traits and compare them to your leadership style. Can you confidently say, and know your employees would agree, that you listen to them, are honest with them, takes responsibility when needed, and shows empathy? If not, it may be time to re-evaluate your leadership style.

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4 Reasons Why You Should Start Saving for Retirement Today

Are you contributing to your retirement fund? If not, ask yourself why not? There are many reasons why someone holds off on saving for retirement – they have debts to pay off first or don’t make enough money right now, or want to treat themselves while they are young.

It’s easy to come up with an excuse to not put money aside for decades down the road. The truth is, though, you should start saving for retirement as soon as possible. The earlier you start saving, the more money you will have when you need it the most.

Corporate Business Solutions Reviews has heard many reasons why people wait to save for retirement. However, we want to give you a few reasons why you should start saving today.

Live Life Financially Free

When it’s time to retire, you should be able to walk out the doors of your job and not have to worry about money ever again. You’ve worked hard for the majority of your life to get to that point. Imagine, though, that you couldn’t pay the bills, travel to see your grandkids, or have to move in with your children.

Your retirement years should be the chance for you to do the things you’ve always wanted to do, and spend time with those you love. However, if you do not have the money for it, you won’t have a very happy retirement. So, start putting aside money today so that your future self can have that financial freedom you’re likely dreaming of already.

Start Earning Interest

Depending on where you are putting your retirement money, you could earn a large amount of interest by the time you retire. Each year you have money in a retirement account you’ll have a return on your investment. Although it may be small at the start, over the years, your annual return will continue to grow along with your retirement fund.

Reach Retirement Sooner

Wouldn’t it be lovely to retire sooner rather than later? If you start saving for retirement as soon as possible, you increase your chances of being able to retire at a younger age. The more money you have in your retirement fund, it allows you the option to choose when you want to retire, and not have to continue working longer than planned.

Won’t Need to Work

How often do you hear someone say that he or she cannot afford to retire yet, even though he or she’s at the average retirement age? Chances are, if they would have started saving earlier on in life, they may have been able to retire when they wanted.

If you can start saving money now and build up a large retirement fund, you also won’t have to go back to work. Many retirees go back to work because they have to. Instead, have a well-funded retirement account in which you would get another job only because you want to.

The bottom line is that the sooner you start to save for your retirement, the better off you will be at that time. You’ll have worked hard to get to the point of retirement. Don’t let it be shadowed over with the fear of not being able to afford retirement.

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Why Your Business Needs Teamwork to Succeed

Running a business is great and all, but if you don’t have a solid team behind you, it will be hard to take that business forward. A successful company has not just good management and a concrete business plan, but it also has a handful of team members that are fully supporting the idea.

As a leader, there is only so much you can do on your own. As the company grows, there will be more tasks to accomplish in one day. If you spread yourself too thin, you may achieve everything but not to the best of your ability. However, if you bring on a team, they can take over some of the load, and everyone will excel at his or her assigned job.

Corporate Business Solutions knows just how essential a team is to their company. Here are four reasons to emphasize the importance of teamwork.

Teamwork Brings New Perspectives to the Table

How often do you find yourself staring at the computer screen with a blank mind? Maybe there is a challenging task that you cannot figure out the best way to approach it. Running out of ideas can happen to the best of leaders.

Having that team provides new perspectives to not just the challenging parts of running a business, but to the simple everyday tasks as well. One member may have done one job a different way beforehand that was very successful while another member may find what a more efficient solution to what you’re currently doing.

A solid team can brainstorm off of each other to come up with new and innovative ideas that sometimes cannot happen on your own.

Teamwork Provides a Support System

When you have a team that can work together and enjoys each other’s company, you develop a support system that everyone can rely on. These relationships allow members to lean on each other when they need it the most.

The support system from a team is also an excellent motivator. The cooperation between everyone can help drive one another to push themselves a little harder than if they were by themselves. Some teams even excel from friendly competition that only comes from having a group.

Teamwork Improves Productivity

Early we mentioned how trying to do everything on your own will spread yourself too thin. Well, by having that team, you can delegate tasks to everyone which allows you to focus on the things that matter most to you – running the company.

When you delegate tasks to members who have the best skills for the job, you’ll start to see an increase in productivity. More people can do more things than one person alone. Especially when they all work together, the team turns into a well-run machine that can continue to accomplish everything asked of them.

Teamwork Provides Learning Opportunities

When you bring together a group of people to work side-by-side, it will turn into learning opportunities in two ways. The first is by brainstorming different ideas that other people may not have thought about.

The other learning opportunity is through errors. Mistakes are inevitable. However, if dealt with properly, the team can someone’s mistake as a way to avoid them in the future.

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4 Challenges Many Small Business Face

Starting up and successfully running a business is not an easy task. There will be hardships and tough days, some worse than others. However, the owners that can keep their business moving forward through those challenges are the ones that are likely to succeed in the business world.

If you are a small business owner, here are four challenges many businesses like yours will face.

Exhaustion

Starting up a business is exhausting. Unless you can afford to have a large team helping you out right from the start, small business owners tend to have to put in the most amount of work with the longest hours.

It can be scary to leave your business in the hands of someone else for you to go home, especially at the start. So, quite often the owner will spend the majority of their time at work to ensure everything runs smoothly. All those hours can really run you down and lead to exhaustion.

Managing Money

The finances of starting a small business can be frightening. Will you have enough money to keep the doors open, or is your business close to bankrupting you? It may not always be easy. However, with good money managing skills, you can quickly get yourself into a position where there is enough income coming in for you to relax.

Building Up Clientele

At the start, a prominent challenge business owner’s face is building up their clientele. When you first start out, chances are it will be your close family and friends that know about your business. Expanding past them is difficult.

Although you want to grow your customer base, you want to do so at a speed your business can handle. Growing too fast and you may lose sight of the customers who helped start your business. However, expanding to slow and it could be difficult to make ends meet.

Losing the Passion

Quite often there is a burning passion behind the business owner that got them to start their company. It is really easy, though, for that passion to fade as the hours get longer and the work gets harder. That is the time, however, that you want your passion to really shine through. That is what will help keep you motivated to keep pushing through any obstacles that get in your way.

Every business owner will face a challenge at some point in their life. How you handle them, though, is what will keep your business thriving. As a small business owner, you can expect to have some difficulties come your way. By getting the help you need, you’ll be able to push through them. CBS-CBS.com is here to help.