No matter who it is, when you have a client that steps foot into your office, you want to wow them. Whether it be their first visit or they come once a week, impressing your clients is part of the method of keeping them happy and keeping their business.
Impressing your clients doesn’t have to involve significant changes or plans put in place. Sometimes, the simplest thing like having the receptionist walk the client to your office can make a huge difference. The goal is all the same – impress your client, and they’ll stick by your side.
If you have many clients that come to your office, then you’ll want to use some of the following five tips from CBS-CBS.com to impress them.
Have a Welcoming Entrance
The entrance to your office is the first thing your client sees. With that, keeping your entrance clean and welcoming is crucial. If you walked into a building and the main entrance was cluttered, dirty, and nothing there explaining where you are, chances are your initial reaction wouldn’t be positive.
If you don’t have a receptionist, then having a sign or a lobby board will help to tell people where they are. Keep the entrance clean, open, and bright for that welcoming feeling.
Have an Employee Policy
Impressing your clients is more than how the office looks. It also includes how your employees interact. If you want your client to feel like he or she is part of your team, then the best way to do that is by having your employees act like it. When someone walks through the office, train your employees to acknowledge the visitor, ask if there is anything they can help with, and simply say hello.
Keep the Office Clean
There are many reasons for keeping your office clean. A clean office helps keep employees focused, it’s better for everyone’s health, and it just looks nice. Not only that though, but a clean office is a crucial way to wow any clients that pop in for a visit.
Maintaining a clean building shows that you take care of things and value organization, which is something that most clients will want to see.
Offer Refreshments and Snacks
A little gesture that can go a long way is to offer snacks and refreshments to the client. Especially if you have someone that’s traveled a long way to visit, having a cup of coffee and a granola bar available can really make someone happy. Just make sure that what you offer is visible to the client.
Be On Time
If there’s one thing to note that will help impress your visiting client, it is for you to be on time. Even if your client is late, you should be ready for him or her. When a client has to wait on you for the scheduled appointment, it doesn’t reflect very well on your time management and organization skills. So, when you know you have a visitor coming, ensure that you are completely ready for the moment they arrive.
Impressing your visiting clients is essential to keeping their business. You want to show them why you are the best choice over your competitors, and one way of doing that is by impressing them the moment they step foot through the door. Spend some time coming up with ways to keep your client happy with every visit.