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Google’s Approach to Establishing a Strong Team


Surprise, surprise. Google loves data.

Isn’t this something we knew? Maybe, maybe not.

What you likely didn’t know, however, is that Google often puts a great deal of effort into helping YOUR business operate at an optimal level. In doing so, Google has assembled some pertinent information on behalf of what is essentially their HR team. They sought to address the question of what makes a Google team successful.

Let’s dive a little bit deeper into this.

The Research

In seeking to understand why certain teams excelled and others did not Google examined more than 180 teams. They also conducted interviews and compared a myriad of characteristics/attributes between the high-rising teams and the ones that were falling short.

Conclusively, Google determined that the individual make-up of each team mattered much less than the person-to-person interaction and the composition of their work.

Ultimately, they determined that there are four critical components that separate the good teams from the great ones:

  • Psychological Safety
  • Dependability
  • Structure and Clarity
  • Meaning

While all of the elements are important, Google found that psychological safety played the largest role.

Psychological Safety

Essentially, this comes to down to one critical question: as a team, can you take risks that won’t lead to insecurity or embarrassment?

While risk-taking may seem routine on the surface, it actually carries with it a tremendous amount of emotional weight. When employees don’t feel secure about asking a question or contributing to an idea, they are less likely to partake in creativity and innovation. This is due to the simple, albeit IMPORTANT, fact that they do not want to be perceived in a negative light.

Employees that feel safe are much more likely to embody a sense of empowerment and subsequently will take risks and innovate. This leads to better collaboration and greater effectiveness. To learn more, visit CBS-CBS.com.


As we know, nobody likes to work with an unreliable employee. This can lead to a myriad of issues. Thus, it’s critical that all members of the team submit their work on time and up to standard. Take the time to address the importance of dependability with your team.

Structure and Clarity

It’s essential for employees to understand exactly what their role is within the team at-large. If this is missing, people have a hard time pinpointing responsibility within the tasks. Consult with a Corporate Business Solutions expert to learn more.

Meaning of Work

As a team, you want to do your best to foster a sense of personal connection to the business and/or work that is being done. When this is the case, employees are more likely to deliver high-quality work.

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Small Businesses will be Affected by Facebook’s Newsfeed Change. Here’s What to Do About It.

Mark Zuckerberg announced last week that Facebook would be making some significant changes to how content is viewed on the platform’s Newsfeed. In a Facebook post on January 11, Zuckerberg specifically pointed to “public content,” which are posts from brands, businesses, and media, as “crowding out” personal posts. Facebook is making a major shift to mainly show posts from friends on the Newsfeed, as opposed to promotional material.

Small businesses can expect this change to hit them the hardest. Smaller brands are the most likely to promote Facebook posts. This year, this strategy will require drastic changes. Here are several tips suggested by CBS Corporate Business Solutions consultants on how small businesses can get around the Newsfeed change:

Produce High-Quality Content—Facebook users are mostly annoyed by spam posts that are blatantly pitch products. To keep your posts on Facebook, start producing better quality content. Meaning content that is highly relevant, timely, and interesting to the target audience. Avoid clickbait and misleading headlines. Invest in articles or video that the target audience would genuinely be interested in.

Consider Paying for Facebook Ads—If Facebook is essential for marketing to your company’s target audience, then seriously consider paying for Facebook ads. The ads will be strategically displayed alongside the Newsfeed so the new change doesn’t affect ads.

Create Content based on Engagement Metrics—The content that is most likely to be successful on Facebook is the type of content with the highest engagement rating. If the videos your company is posting on Facebook is generating high engagement numbers, then it’s safe to continue producing the same type of content. Facebook issues an “engagement rate” for each post your business profile submits. Use this rate to measure which content is becoming popular on the platform, and the continue to make more of it.

Ask Users to Allow Posts—Facebook has a feature called “see it first” that allows users to prioritize content seen on Newsfeeds. Users can click on the “see it first” button for your brand’s profile so that the content you produce won’t be filtered out with the rest of the public content. So conduct a campaign to get Facebook followers to make this change.

There are also alternatives to Facebook marketing your small business can try. Consult with a Corporate Business Solutions expert to find out more.


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Could Employee Retention be a Problem for Your Small Business?

Employee retention is back at the forefront of business issues. According to a new study published by Kronos and Future Workplace, nearly 87 percent of business executives called employee retention a critical priority within their companies. The reasons can be obvious. The unemployment rates are considerably low, especially when compared to the years following the Great Recession, and there’s vibrant marketplace activity. Employees could be scrutinizing new positions and might not hesitate to leave for better pay or a better workplace.

Small businesses usually suffer the most because of high turnover rates, warn CBS Corporate Business Solutions consultants.  Keeping managers, developing loyalty to the company, and allowing low-level employees to grow into management positions is extremely important for the long-term survival of a company and its brand. Small business can struggle to retain employees due to several reasons. A reason that is not often discussed is how the company approaches the problem. At a small venture, no one may want to “take ownership” of employee retention.

It’s worthwhile to stop and ask which personnel or department is actually responsible for retaining employees. It often falls to the HR and top management of the company. It’s easy for the blame game to start here, with executive managers blaming lower-level managers who interact daily with employees or blaming HR for not ensuring employee wellbeing.  It’s important to establish a structure where the personnel dedicates time for monitoring employee turnover rates and possible reasons. Large corporations, for example, are already appointing “retention specialists” and “employee experience directors” just to watch the retention rate.

Small businesses may not need to resort to creating new job titles for keeping employees in the company. However, designating the responsibility to managers or the HR department should happen. It’s important to also monitor annual employee retention rate. Corporate Business Solutions Reviews could help small businesses understand internal workings better, particularly with regards to how employees view their job experience.

In addition, making sure that employees are satisfied with their jobs by collecting feedback, offering perks, and being flexible when possible will also improve retention rates. If your small business has high turnover rates, it will affect the growth potential of the company. Therefore, do keep an eye on the employee retention rate and seek ways to improve it.

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Everything Small Businesses Know about Hard Work is Wrong

Working hard is an idea that’s drilled into us from a young age. As the belief goes, if one works hard, they will be rewarded for their effort. The latest business research and insight is seriously challenging this notion of working hard. That is to say, does a business need hard-working employees? According to some companies, no.

Perhaps the most well-known company to challenge the notion of hard work was Netflix. Yes, the popular online streaming service made some serious changes to its internal culture after years of stumbling sales. Some of the reforms the company introduced include unlimited vacation times and flexible working hours. Netflix also let go of a good majority of its workforce. The intriguing part is exactly who was let go.

During the layoff period, Netflix didn’t keep its hardest working employees around while laying off the rest. Instead, the company separated employees into two groups: who was crucial to the business and who was not. It didn’t matter if the employees showed up to work on time and worked 10-hour days. If the employee was not considered essential to the business, they were let go.

Such an approach does not seem fair, or particularly smart. However, Netflix managed to turn its dismal finances around to become the premiere streaming service in the world. Why did the Netflix approach work? Read below for explanations from Corporate Business Solutions consultants:

It’s a Results-Based Approach – The Netflix method works because it’s a solely results-based method for running a business. Instead of evaluating employees by how long they spend at the office, the approach isolates employees who bring in results and have the most potential to contribute to the company. It works because those remaining can deliver when it comes to the company’s goals.

Reduce Stress for Necessary Employees – Removing employees who are not needed does reduce stress for employees who contribute to the core business. They don’t have to work with people who are unnecessary to the team.

Focus on Innovation – Ultimately, staffing the workforce is essential to employees who deliver results, allowing companies to innovate. Netflix succeeded because the brand returned as an innovative leader within the industry, not because it had the most hard-working employees.

It all comes down not to working hard, but to working smart. Small businesses that want to succeed must focus on increasing efficiency and productivity at the workplace. Invest in employees who drive innovation in a manner that makes the business more competitive. Avoiding the traditional corporate work environment and driving efficiency and innovation is the way to succeed in 2018. To learn more, visit CBS-CBS.com.

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Tips for Motivating Your Employees This New Year

Do you think your small business’s managers are motivating their employees? According to a recent survey by the human capital management company Ultimate Software, a shocking 56 percent of employees didn’t think so. The survey analyzed more than 2,000 employees in North America. While the overwhelming majority, 71 percent, of managers said they knew how to motivate their subordinates, the majority of employees disagreed.

Motivated employees are crucial to the success of a small business. Employees are also most satisfied when their relationship with the immediate manager is highly positive. Motivation is most important at the beginning of a new year when everyone is looking for a fresh start at work and in their personal lives. Here are several tips for managers and executives to keep employees motivated this new year from CBS Corporate Business Solutions consultants:

Hire Friendly Managers – The personality and social interactions of the manager will highly affect how employees perceive him or her. No one likes to work with bad-tempered and irascible managers. To create a successful relationship between managers and employees, hire people who are approachable and friendly. Employees should be able to communicate their workplace issues to the manager in order to solve problems. If that doesn’t happen, the productivity levels of the small business would be fundamentally flawed.

Do Ask Employees to Contribute – Managers who tell employees what to do all the time are just bad managers. They should direct teams, not dictate to them. When managers are authoritative, it leads back to the fundamental communication issue mentioned above. Dictatorial managers may never know the reality of the situation for the team. Without that knowledge, it’s impossible to make teams more productive or efficient. This type of manager also stifles innovation. Therefore, managers should be able to ask employees to contribute to projects and meetings. Employees are best for conveying what’s wrong from the working side. This information is crucial for seeing projects to completion.

Get Employee Feedback – The Company should also conduct surveys and open avenues for employees to offer feedback on their working conditions, including management styles. Ask your employees what’s wrong directly to fix the issue.

It’s the start of the New Year, so it’s wise for your small business to learn from the mistakes of the past and avoid repeating them. You can request one of our acclaimed Corporate Business Solutions Reviews to analyze your company’s management style and get feedback from the experts.

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Small Business Financial Responsibility Tips for 2018

It’s still the start of a brand new year, so now is the perfect time to start thinking about small business finances for the rest of the year. Most business owners do worry about how the market will fare as new year dawns. If the market suddenly took a turn for the worst, could your small business survive? There’s also a new federal tax plan that will surely affect small businesses when quarterly taxes are due. As new challenges await small businesses in 2018, CBS Corporate Business Solutions consultants highly recommend adopting new ways to remain financially responsible. Here are some tips owners can easily follow:

Stop Relying on Banks for Funding – Is your business heavily funded through bank loans or other types of debt? Debt issues can be the main source of cash flow problems for small businesses. It’s common to see small business owners struggle to repay loans even when the business is actually doing fine otherwise. Business loans are hefty and often carry high interest rates, so regular cash flow may not suffice to repay loans and make payroll. Therefore, be cautious when borrowing. It’s recommended for small businesses to have a savings repository to use when the creditors come knocking.  But more importantly, business owners need to develop a positive cash management system that will allow them to pay their obligations without the need for borrowing.

Formulate a Sound Tax Strategy – The tax law has changed. Do you know how it may affect your business? Small businesses should seek out professional tax advice on how the new tax law will affect them.  At the same time, CBS-CBS.com consultants can perform an in-depth review of your small business to ensure that you are well positioned to take advantage of all the opportunities available to you in 2018, including the changes in the tax law.

Analyze the Revenue – A good amount of targeted marketing and promotions that your small business undertakes in 2018 will require data for justification. This data comes from analyzing your company’s overall cash flow and revenue. Design a highly effective marketing plan and engage in cost-effective projects by doing a proper analysis of the company’s revenue streams.

Start the New Year with a (responsible) bang by putting the above pieces of advice to practice.

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Holiday Marketing Ideas for Small Businesses

The holidays are finally here. The season typically lasts well into end of January, so small businesses should be getting prepped to stand out among rivals. Most of your employees will be looking forward to spending time with family, but the holidays are definitely not the time to take a break from marketing to clients. It’s the prime time for people to shop, even if some of the biggest holidays like Halloween and Thanksgiving are far behind. People continue to go on spending sprees particularly as the New Year rolls around. Here are several ideas from CBS Corporate Business Solutions consultants about marketing during the holiday season:

Up the Social Media Game—The holidays are definitely the time to be on social media. Everyone is checking their Facebook or Instagram feeds, commenting on friends’ pictures and posts. This is the best time for a brand to launch a word-of-mouth campaign. Keep in mind that many other brands will be active on social media as well. So it would be important to stand out from the crowd.

Personalize All Marketing Material—Customers are bombarded with marketing messages from everywhere during the season. Therefore, to capture the attention of the target audience, personalize all marketing material. Avoid the usual “Dear Customer” and use names. If your business has compiled customer profiles, now is the time to use them.

Send Gifts—Gifting not only shows your client base that your brand actually cares about them, it also helps clients keep your brand in mind the following year. Increase your small business’s loyal customer base, and subsequently sales, by sending personalized gifts to loyal customers and important clients.

Offer Deals and Discounts—The holiday season is definitely the time for sales, so offering your customers deals and discounts is more of an obligation at the end of each year. Small businesses can get more out of these deal offerings by smartly timing them. Also, make sure customers are aware of what the company is offering, especially for the season.

It’s the end of the year, so it’s also the time to opt for one of our Corporate Business Solutions Reviews to see exactly how your business performed in the past year, and how much better it can perform in the coming year.

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Understanding Net Neutrality Rules and How Elimination May Affect Small Businesses

Net neutrality has been in the news lately. The newly appointed FCC Chairman Ajith Pai recently unveiled a proposal to repeal net neutrality rules adopted under the Obama administration. Now it may all sound like tech stuff that has nothing to do with business whatsoever. If you think that, then you are dead wrong. In fact, if net neutrality rules are repealed, it would mostly affect small to medium-sized companies in the U.S. Read below for a briefing from Corporate Business Solutions consultants on what net neutrality is and how the proposed repeal may affect your small business:

What is Net Neutrality?

Net neutrality broadly refers to keeping internet access equal for everyone. Our access to the internet is controlled largely by broadband service providers. Your ISP can block access to certain sites (and it already does for illegal sites), control which content you see, and more importantly, throttle or control speeds for various sites.

The idea behind net neutrality is to prevent large broadband service providers from preventing free access to the internet.  Simply put, ISPs could create a “pay to play” system where some businesses can pay for better access to customers. That is to say, broadband companies can create a “fast lane” for certain businesses, where sites are speedy and then throttle the speeds of rival companies. When the net neutrality rules were initially enacted, then President Obama said: “No service should be stuck in a ‘slow lane’ because it does not pay a fee.”

Here is a useful resource to get more details about net neutrality in general: 13 things you need to know about the FCC’s Net neutrality regulation

What Repealing Net Neutrality Means for Small Businesses

Repeal of net neutrality rules will give large internet provider companies broad control over how everyone accesses the internet. For example, a broadband provider could charge a fee to make sure a website loads in under 3 seconds. This fee may not be hefty for a large company, but for a small business, especially a one-person operation, it could be life or death for the company.

Consumers, too, would be affected. ISPs would be able to provide packages that limit video streaming data availability, for example. Consumers will no longer be able to get access to all content, which would definitely affect how companies reach their target audiences.

Internet-based companies would certainly suffer if net neutrality rules are scrapped. Not just the small companies, even large ones like Code Academy, Reddit, Tumblr, Twitter and Google have urged FCC to keep the rules. The American Sustainable Business Council even released an open letter to the FCC stating that rolling back net neutrality rules will be “disastrous for the country’s business community.”

What to Anticipate

Keep in mind that FCC’s decision is still a proposal and is not yet final. However, the FCC’s chairman has been insistent that the rules will be eliminated. Even if it occurs, there may not be a reason to panic just yet. It’s not likely that broadband companies would immediately create a pay-to-play system, especially when emotions are running high. In any case, ISPs may have to await legal decisions.

If you are worried about how net neutrality may affect your business, contact CBS Corporate Business Solutions to learn more about the issue with regards to your company’s unique situation.

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How a 350-Year Old Business Continues to Innovate

Do you think your small business would last 350 years?  For the Mitsubishi UFJ Financial Group, that’s the reality. The company was founded in Tokyo in 1656 by a former samurai. Since then, MUFG has made remarkable strides in the financial industry. Though the business is a bank in practice, this has never stopped MUFG from innovating. Today, the company is a multinational business in a highly competitive international environment. So what lessons does this centuries’ old company have much newer small businesses?

MUFG’s head of transaction banking, Ranjana Clark, told media that the secret to the company’s continued success was a commitment to identifying customer pain points and eliminating them. MUFG doesn’t attract customers by offering various incentives but rather retains customers by making it a lot easier to do banking with MUFG rather than anywhere else.

This is a great tactic that your small business can also employ to obtain an advantage over the competition. Making sure that the end-to-end customer experience is seamless has proven to be more effective than offering customers deals, discounts or gifts. Here is how your small business can go about eliminating customer pain points:

Identify Pain Points First—obviously, your company needs to understand what obstacles customers face when interacting with your business. Don’t speculate here. Do one of our Corporate Business Solutions Reviews or an internal review to scientifically identify pain points.

Think Like Customers—Don’t approach the problem as a business executive would. Approach the problem like a customer. Viewing pain points from the customer’s perspective is all that matters when solving issues.

Come Up with Specific Solutions—don’t think there will be a “one size fits all” solution for the pain points identified. There won’t be. Therefore, the business will need to come up with specific solutions for each target group for each pain point.

Customer Feedback May Help—when developing solutions, it will be helpful to get input from customers as well. It’s part of “thinking like a customer” mentioned above.

Ultimately, aim to develop an emotional connection, like security and trust, with the customer. It has been shown over and over that emotional connections make customers return more than incentives. You can get in touch with a consultant at CBS-CBS.com to develop a comprehensive plan to address customer pain points.


How to Build Trust in Business Relationships

Solid business relationships are entirely built on trust. But occasionally, some of these relationships can get frayed. How do you repair a business relationship that’s losing its trustworthy nature? Here are several solutions from our Corporate Business Solutions consultants:

Keep Communication Lines Open – Trust can erode when the communicating stops. Therefore, keep in touch with the client or the business partner to make sure the relationship is retaining the trust it is based on. For example, keep partners informed of critical developments happening at the company that may be relevant to them as well. Answer questions honestly. Communication is the key to building trust, as well as preserving it.

Aim for Cooperative Contracts – Instead of signing for-profit contracts, aim to sign long-term cooperative contracts that offer benefits to both sides equally. If a small business wants to retain important partners, expect that these partners will seek more than financial gain from contracts. Most businesses do not enter into lucrative long-term contracts with entities they don’t trust. Therefore, cooperation is the key to stable business relationships that reap major profits over time.

Own up to Mistakes – One of the biggest reasons small businesses lose the trust of partners and clients is the blame game. It’s normal for mistakes to be made during everyday business transactions. However, how these mistakes are handled is what matters for long-term trust. If a mistake is made, and it’s the fault of your company, then do own up to the mistake. Do not deflect blame or try to pin it on something else. That shows irresponsibility. Businesses don’t like irresponsible partners that cannot be trusted. Therefore, be an empathetic and responsible partner.

Directly Address Sources of Conflict – If another business or a client is losing trust in your company due to a particular issue, do talk about it. If there are causes of tension in the business relationship, take time and initiative to address these problems head-on. Don’t let small issues snowball into big ones that result in broken partnerships.

Overall, be proactive when it comes to building trust in business relationships. To know more, visit CBS-CBS.com.