Using SMART Goals to Help Your Business Grow

Making goals for business growth can, at times, feel challenging. You may have a vision of what your business’ future success looks like, but you may not have a business plan in place to help your team reach that productive end-point. You’ll need to set goals in order to incrementally pave the way towards success, so why not be SMART about it.

SMART goals are a specialized system of breaking down your business or personal goals into easy-to-evaluate criteria. Through these five components, you’ll be able to create goals that will sow confidence and accountability into your entire team.

Should you need further support, though, the consulting experts at Corporate Business Solutions can help to create customized goals to meet your business’ financial and productivity needs.

Specific

First, your goal must be as specific as possible. While it’s easy to set a broad goal, your business will see more success if your goals are carefully tailored to meet specific end-points. Team members, in particular, will benefit from specificity because it will help them align their role on the team towards your vision for the company’s success.

If you’re struggling to specificity your business’ goals, consider using the traditional “6 W’s” (Who, What, Where, When, Which, and Why) approach to verbalizing your goals. You can then use these keywords to create a fully-fledged statement of your goal’s purpose and structure from the outset.

Measurable

Measuring the degree of success in meeting specified business goals is crucial, plain and simple. Without a metric for measuring your business’ success in meeting a goal, your progress will remain largely intangible and difficult to track from quarter to quarter. Measurable criteria can come in several forms, with everything from “dollars” to “number of new clients” included.

One of the best ways to determine if your goal is measurable is to evaluate if it can be broken down into tangible milestones. These waypoints can help guide business operations in the short-term in order to make the larger long-term goal more manageable for each team member.

Attainable

Attainability primarily evaluates the structural changes that may need to take place in order to make your goal into a reality. These changes need not be earth-shaking; in fact, they are often as simple as determining which tools and skills your team will need to acquire to make this goal a reality. Make sure that your evaluation of attainability is focused on motivation (IE “we can attain this goal!) or else your team may not have the drive to overcome potential obstacles.

Relevant

Evaluating relevance can be crucial to ensuring that your individual goals align efficiently with your larger business-wide goals. A relevant goal is able to set a course for a distinct end-point while still optimizing existing resources to enhance the goal’s eventual impact. Often, the best way to evaluate relevance is by meeting with all key team members and breaking down how your new goal aligns with (or potentially breaks free from) their existing goals and objectives.

Timely

Finally, your goal should have a built-in time table in order to keep your fresh objectives on a clear course towards fulfillment. You’ll know your goal is timely when you can continuously evaluate its efficiency based upon how much time has elapsed since its initiation. Such a time table should also be realistic and informed by relevant research into the norms for similar goals within your industry.

Onboarding New Employees with the Teaching EDGE

Onboarding new employees can be a challenge, especially if you expect that they’ll need extensive training using your business’ equipment or require extensive support to slot into your company’s workflow. Regardless of the skill or system, you need to teach to your new employee, you can do so using a method promoted in the Scouting program known as the “Teaching EDGE.”

This four-step cycle is designed to incrementally guide an individual from a position of deficit understanding to a position of fully independent operation. Using this Teaching EDGE can certainly take the edge off of both large and small training scenarios. For additional insights into managing your business, consider checking out CBS-CBS.com and their portfolio of informative consulting services.

E – Explain

Before your new employee ever picks up a tool or receives any projects, you (or a relevant manager) should work one-on-one with the new employee to fully explain what is expected of them with regards to this specific task. After explaining these expectations in detail, you should physically walk through every step in the relevant process. During this walkthrough, be sure to go slowly and make all of your actions deliberately geared towards the stated outcome.

At this stage, the new employee will not engage the new skill on their own. Instead, they will watch while you perform the task to gain a broad understanding of the bigger picture.

D- Demonstrate

Continuing on from the “Explain” stage, this next stage is focused on demonstrating the proper methodology behind completing the desired task, as well as explaining the underlying rationale for those actions. To this extent, you’ll repeat the previously completed process while breaking down each step in language familiar to the new employee. This step should also include an emphasis on intricacies that would not otherwise be obvious to the new employee.

By this time, new employees may possess (or should be prompted for) questions. Answer these questions fully and on their terms. While the new employee won’t work hands-on at this stage, they should be empowered to retain as much information regarding the skill’s successful completion as possible.

G – Guide 

After watching both a broad and in-depth implementation of the desired skill, the new employee is ready to begin attempting the new skill in a low-stakes scenario. As the teacher, you may walk your new employee through the steps on the first several cycles before allowing them to complete the task from memory.

Some mistakes are bound to happen, which is perfectly normal. Reassure your new employee and provide input to support their fundamental understanding of the task. At this stage, the new employee should grow in confidence and be able to complete the desired task with some auxiliary support.

E – Enable

Finally, it is time for you, the teacher, to step away and allow the new employee to apply their new skill in a live or realistic scenario. In other words, it is time for the new employee to act on their own and take responsibility for reinforcing their own mastery.

Some mistakes may still occur at this stage, which is okay. Remember that learning a new skill should be treated as cyclical, requiring occasional reinforcement in order to provide your new employee with an opportunity for skill mastery.

3 Tips for Harnessing Social Media to Meet your Business Goals

Regardless of your professional field, gaining new clients and building your revenue is likely at the core of your business planning efforts. While these plans should always be well-aligned with trends in your specific industry, nearly all business large and small can benefit from harnessing the raw communications potential of contemporary social media platforms.

Like the Yellow Pages of yesteryear, social media is where many consumers today turn to in order to ascertain key business information. It is up to you to meet your clients where they are and create a robust social media presence that meets their expectations.

While the following tips for harnessing social media resources will start you down the path towards success, Corporate Business Solutions reviews will help you further solidify these digital gains.

Tip #1 – Identify Your Audience(s)

First and foremost, you’ll need to know your audience before you can ever hope of reaching out to them on social media. While this may broadly include folks working in or in need of services from your specific industry, you should further pare down your audience based upon specific demographics (such as hierarchical position in a company and geographic region).

In all likelihood, you will end up establishing several “target audiences.” This is perfectly normal and can actually help you draw in clients and customers from several different entry points. For example, a bakery may maintain a social media profile that targets both regular bread-seeking customers as well as potential partners (such as a coffee shop) that could sell their products at a commercial level.

Tip #2 – Choose the Right Channels

With your target audiences in mind, you should begin to select social media platforms that are demographically tailored to engage those audiences with precision. Simply put, not all social media platforms are designed to reach every audience, so these selections may be the difference between striking it rich with your audience and wasting your resources on a fruitless digital venture.

Facebook remains the best social media platform for reaching a broad audience and advertising, though its impact on younger audiences is greatly waning today. Meanwhile, LinkedIn remains a great option for networking with other industry professionals and publicizing your business’ services. Instagram, Twitter, and YouTube each respectively hold potential as well when it comes to digitally communicate with your target audiences.

Tip #3 – Engage and Respond

Unlike other communication platforms of the past, social media revolves around the core concept of “engagement.” When you make a post on a social media platform, your audience can immediately respond (both positively or negatively) to your content through verbal and iconographical indicators. This can change how much visibility and productive reception your business receives online as a whole. Often, social media platforms will include analytical tools to help you make heads or tails of your platform-specific engagement.

Engagement isn’t a one-way street, though. When an audience member engages your social media presence, you can respond with feedback based upon their identified needs. Regardless of the feedback’s content, you should always maintain a professional demeanor in order to project the best possible digital brand voice for your physical business.

Are Your Employees Stressed? 5 Ways to Reduce Stress and Boost Productivity

Did you know that stress in the workplace costs companies around the United States to lose $30 billion a year in lost workdays? For any size of the business, that is a significant hit to your profits. A small business, though, the amount of money lost from stressed employees could be detrimental to the bottom line.

Trying to be productive while stressed is one of the hardest things to do. Stress causes us to lose focus on the task at hand, affect our mental wellbeing and can cause physical symptoms as well.

To prevent your employees from being stressed while working, Corporate Business Solutions has five ways that you can keep your workplace stress-free and boost productivity.

Have Open Communication at All Times

Lots of employee stress comes from not having enough communication with their manager. One of the everyday stressors for staff members is their boss.

Luckily, you can do something about that. Evaluate your management skills and see if that’s what is contributing to the stress. Keep your door open for communicating with your team at all times. If someone is having issues, he or she should feel comfortable enough to discuss the problem with you.

Offer Mental Health Days

Although the purpose of reducing stress is to keep your employees productive, there will be times that the only way to do this is by giving stressed employees time off, with pay. If someone needs a break but worries about not getting paid, it won’t solve anything.

Offer mental health days to your staff. These days should be for when someone is highly stressed due to work or personal related matters. It will allow them to relax and ease their mind before coming back to work.

Have an Outlet Room

If you get highly stressed, it’s nice to have somewhere you can go to get all that built-up frustration out. You can offer that in your office by having an outlet room. Think of it as a break room, but for getting rid of stress.

Have things like a ping pong table, dartboard, basketball hoop, and other board games that will relax their minds and help ease up on the everyday stressors of work.

Have a Take Your Dog to Work Day

It’s common for people to have dogs nowadays, and rightfully so. Pets offer so many health benefits to us, as long as you don’t have any allergies to them. They can help reduce your stress and make you feel happier.

Have a day where employees can bring their dogs to work. Before doing this, check to ensure everyone is okay with this idea, as not everyone is a dog lover. Incorporating this into your week, though, can help create a more comfortable work environment that is less stressful and more productive.

Have a Workout Place

If it’s feasible for your office, have somewhere that employees can get in a quick workout. Physical exercise is a great way to reduce stress and keep you healthy.

Having a spot to workout doesn’t necessarily mean you need a full gym in the office. It could be a meditation spot, an area for yoga and stretching, or having a treadmill for a quick run.

How to Set Up an Effective and Successful Meeting

Although they aren’t always the most fun thing you can do at work, having regular meetings with your office is a productive way to ensure everyone is on the same page. Meetings are often an underrated tool that management can use to work with their team.

Having a successful meeting comes from how you set it up. Simply telling your staff to gather in the board room for a meeting and preparing nothing in advance won’t get you very far. It would help if you got in the habit of doing some prep work.

To help you hold successful and effective meetings, Corporate Business Solutions Reviews has six tips.

Give Advance Warning

Especially if you want people to engage with you and have something to say, you should give the attendees advance warning. This also allows them to adjust their schedule so that they can fit the meeting in.

Provide a Written Agenda

Part of giving your staff a warning for the meeting is to provide them with an agenda. When they have the main points you plan to talk about, again, they can plan ahead of time and come more prepared. When everyone in attendance is prepared, you’re likely to have a more engaging meeting.

Stay On Time and On Task

Meetings frustrate people because they tend to be long, dragged out, and end up going off task. If that happens, people leave feeling like they’ve (or you) wasted their time. That is not the sign of a productive meeting.

Manage the clock as you guide the meeting. If you said it’s only going to be 10 minutes, make sure you stick to that. If you have points brought up that are off topic, make a physical note of them and mention you will follow up with either them personally or the group after, but that you need to stick to the agenda. Make sure that you show the team you are making a note of the topic, so they know you’re taking it seriously.

Use Visuals If Necessary

Not every meeting requires visuals. If you’re making a PowerPoint for the sake of having something to look like, you’re probably doing more work for yourself and wasting your time. However, if you need to prove a point with charts, then make a straight-to-the-point presentation not to distract people.

Encourage Note Taking (and Take Notes Yourself)

Note-taking is an essential skill to learn and master. Our minds can only remember so much, and if there were an important point brought up at the start of the meeting, you’d want to remember that later. Encourage the attendees to take notes by providing them with a notepad and pen.

Even though you’re conducting the meeting, you should also take notes yourself. If you want to encourage discussion, then you should jot down what your employees mention.

Follow Up is Key

No matter how prepared you are and how engaging the meeting was, you’re likely going to lose an employee or two at some point. It happens. That is why, following up with the attendees is critical.

Send out an email to the attendees and anyone who couldn’t make it. Include any points brought up from the group and any points that you tabled for later. Again, make it brief and straight-to-the-point. Include if you want to do a follow-up meeting on something important.

Your Guide to Handling a Business Lawsuit

As you start up and grow your business, the last thing on your mind is to be dealt with a lawsuit. It’s something that every business owner knows can happen, but it’s not something you want to go through.

A business lawsuit can come from many circumstances – from an employee, a customer, or possibly another company. Lawsuits cost company’s lots of money and can quickly become overwhelming to the point of feeling like it’s the end of your business. However, it’s all in how you handle the lawsuit and maneuver through each step.

Whether you’re currently going through a business lawsuit or want to prepare just in case, Corporate Business Solutions Reviews has a guide to deal with the situation.

Hire an Attorney

First things first, fire yourself an attorney that works with business lawsuits. You won’t want to go through this on your own. Once you receive the papers, take them straight to your attorney to go through them and develop a plan.

When you go through the lawsuit with your attorney, you’ll check for any discrepancies in the lawsuit to ensure it is accurate and for the right person. After that, you and your attorney will start to draw up a plan of action.

Do Not Communicate the Lawsuit With the Plaintiff

The person who files the lawsuit, it is best to not to communicate with them about the lawsuit. Anything said about the lawsuit could get used against either of you. That doesn’t mean you have to cut all forms of communication off with the person filing the lawsuit. However, it’s best to clearly state that you will not be talking about the lawsuit.

Control Your Emotions

If you’re handed a lawsuit, it can bring out all sorts of emotions. From anger, frustration, sadness, and confusion. As you continue through the steps of the lawsuit and gathering all the necessary information, it’s easy to get overwhelmed by everything and all the questions bound to come.

Staying in close contact with your attorney will help keep your emotions in check and how to handle all conversations. Discussing and answering questions based off of emotions often lead to costly mistakes. Remember, things that you say can come back and get used against you during the lawsuit.

Gather All the Necessary Documents

You’ll want to gather as much information as possible to help you throughout the lawsuit. Your attorney will guide you and inform you of what you all need to gather. Information related to the lawsuit could include emails, notes, recordings, and even visuals. Make sure to keep everything and not throw away any information.

Have Patience

Patience is vital during a lawsuit. A lawsuit can last for months, even years before it even gets to a trial, let alone a settlement. Set realistic expectations for the length of the process and the outcome. In many circumstances, time is on the side of the defendant during a lawsuit.

 

A lawsuit is not something that anyone wants to go through, but it is something that many businesses face regularly. By staying calm, taking your time, and being realistic about the situation, you can overcome a lawsuit and learn from the process.

How to Handle Negative Online Reviews

No matter how much effort you put into your business and do everything right, there will still be people that won’t like your idea. In today’s world, it’s easier than ever to give a negative review because of the internet. Through social media and review websites, you can post a review at any time, anywhere.

At some point, you’re bound to face a negative review. Those reviews don’t have to be the end of your business if you don’t let them. It’s all in how you handle them and move forward.

Don’t fall victim to a negative review. Use the following seven tips from Corporate Business Solutions Consultants to stay on top of negative reviews and not let them affect your business.

Always be Professional and Courteous

There’s a reason for the negative review. Even if you did everything you could to keep the customer happy (and even if you were in the right), it’s important to remain courteous and professional at all time, because there is a reason why that person posted the review. Responding negatively will only worsen the situation. By responding professionally, you can use the online publicity to your advantage.

Respond Quickly

With a negative review, don’t ignore them, it’ll only look worse on your part. Respond promptly. Even if you don’t have the time to fully assess the review, at least reply as quickly as possible that someone will be in contact, or provide your contact information. It will at least show that you’ve taken the time to read the review.

Provide Contact Information

That being said, you should always provide the review with a contact so that you can take the matter privately. Diving into the negative review online isn’t always the best idea. By giving a phone number or email to the person, it opens up a new line of communication to solve the issue.

Remove Any False Reviews

False reviews do happen. Whether it’s from a disgruntled employee, a competitor, or someone who was paid to write the review, false and misleading reviews do happen, and you can request to have them taken down.

Listen to the Customer

In many circumstances, frustrated customers are those who feel like they haven’t been heard. Poor customer service skills can lead to negative reviews. Take the time to listen to the customer and their needs. Show that you are listening to them by responding to their complaint before offering a solution.

Use it to Improve

As noted, there is a reason why the customer posted a negative review. After responding to it and finding a solution, use the complaint as a way to improve your business. One way to really show that you care and that you listen to your customers is by considering their complaint.

Don’t Fall Victim to “Trolls”

Have you heard of “internet trolls?” These are those who purposely causes a scene or issue on the internet for entertainment. Usually, when an internet troll posts a negative review or comment, there isn’t a reason behind it. Don’t fall victim to internet trolls, as they tend to flare up emotions.

To combat negative reviews, rise above and remain professional at all times. Use the review to your advantage by being courtesy online, listening to the customer, and using the complaint to reflect on your business.

Need a Confidentiality Agreement? 4 Tips to Help You Design One

Many businesses require employees to sign a confidentiality agreement. Those companies have important information about the business itself, clients, other employees, and anything else related to the company that needs to remain safe. The confidentiality agreement binds the employee to respect the information and privacy of those involved.

Drafting up a confidentiality agreement should take time to ensure that all avenues of the company are covered. If there is any part of your business and information surrounding your business that could be detrimental if put in the wrong hands, you’ll want to cover it in the agreement.

Because of the importance of a confidentiality agreement, Corporate Business Solutions has four tips to help you draft one for your company.

Identify Parties Involved

In your confidentiality agreement, it should be made clear who the parties are that are involved. When stating the parties, you are referring to the company (or yourself) and the person who is signing the agreement. Have a spot for the person to sign his or her name, along with a statement that states the person would be referred to as the recipient.

The Confidential Information

Have a section dedicated to the confidential information. First, determine what confidential means in the agreement. You’ll want to cover all grounds, including anything written or verbally spoken.

The tricky part of identifying what is confidential is that for you drafting the agreement, you want to keep things more general as to cover as much information as you need. The purpose is to avoid any loopholes that could end you up in trouble. However, for the person signing the agreement, will likely want things specifically lined out so to know what is and isn’t covered under the confidentiality agreement.

Is There a Timeframe?

The timeline of a confidentiality agreement is another tricky aspect. If there is no timeline stated, it’s difficult to determine how long the recipient must follow the agreement. Depending on the type of business you have and what the agreement is covering, it’s a good idea to specify a timeline. Is it for as long as the person is working there, or does the agreement stay true for a few years even after the employee is no longer with the company?

If you’re creating a confidentiality agreement for a trade or service that is specific to your company, you can have the timeline infinite. For example, if your business has a particular technique that you provide clients, your employees would sign a confidentiality agreement that states the employee cannot provide that technique to another company or for their own benefit.

Add Any Exclusions

Many confidentiality agreements will include exclusions. These exclusions would when the agreement doesn’t uphold, and the confidential agreement can be shared. If you know of any circumstances in which exclusion is valid, it’s important to note it in the agreement.

It’s important that the confidentiality agreement covers all aspects of your business, information and anything else that is deemed necessary. Without an agreement, there is nothing stopping employees from sharing what they know through work. Signing these agreements is a way to uphold the obligation of the employee to keep all information safe and secure.

4 Tips for Staying Organized as a Freelancer

If you’re a freelancer, then you know the many perks that come along with the lifestyle. The freedom to build your schedule and work around your own day, being able to work from home (or anywhere else you want, really), and having the joy of relaxing without the stress of an office, are all some of the many benefits of working as a freelancer.

You also know, then, that there are some downfalls to being a freelancer as well. One of the most major downfalls is staying dedicated and organized to get the work done.

You don’t have a boss hanging out near your office ensuring that you complete your workday. Instead, it’s all up to you. That is why it’s crucial to stay organized as much as you can to keep on top of the game.

At Corporate Business Solutions Reviews, we know the importance of organization. So, here are four tips that will help any freelancer stay organized.

Know Your Limits

Especially when you’re first starting, it’s hard to say no when jobs come up. Money tends to be tight at the beginning, making it more appealing to work as much as you can. However, taking on more than you can handle will cause unnecessary stress in your life.

Have a Consistent Schedule

Consistency is essential for freelancers. If you get in the habit of waking up whenever you want, scheduling in appointments and errands in the middle of the workday, it gets hard to stay on top of your work.

Having a consistent schedule will not only help you stay organized and keep track of all the different projects you have going on, but it will also help you maintain a life. It’s easy to get caught up with work every evening and into the weekend.

A way to build a consistent routine is to schedule out your week in advance. Make a note of all your appointments, deadlines, tasks, and other projects on the go, and allow yourself a realistic amount of time for each. Always leave wiggle room for things taking longer than planned, and unexpected projects or issues popping up.

Prioritize

Prioritization is key for success as a freelancer, and it will help you stay organized as well. If you start your day off with a project due at the end of the week but ignore the one that’s due tomorrow, you’re setting yourself up for a stressful evening. Stress can cause chaos in our lives, and that will only lead to feeling overwhelmed and disorganized. So, when you plan out your week, start with the high priority jobs and work your way down.

Have Steady Work

Part of what makes freelancing a challenge to organize is all the one-time jobs and random assignments popping up. It’s hard to feel secure in your work when you can’t guarantee you’ll have an assignment coming your way.

Building a relationship with your clients to maintain long-term work will help ease the stress of the unknown. You won’t feel the need to take on more than you can and say yes to any unnecessary jobs just to make ends meet.30

If you’re a freelancer who struggles to stay organized, consider implementing the above four tips. You’ll find that after adjusting to them, you’ll stay more on top of your work and feel better about your daily schedule.

Delegating: A Crucial Leadership Quality

As a business owner, you’re likely always looking for and learning new qualities to make you a great leader. Having strong leadership skills is essential for a successful business. If you cannot lead your team and your company, it will be difficult to push it forward.

One of those top leadership qualities is knowing how and when to delegate. Delegating is essential for not just yourself and keeping your task load manageable, but it also shows that you trust your team to take on these responsibilities.

There may not necessarily be a right or wrong way to delegate. However, there are some tips that will help you be better at it. Your Corporate Business Solutions consultants have a few delegating tips to help.

Know Who to Delegate To

A good delegate knows who can handle that task. You will have certain people that can handle more responsibilities than others, in which you would delegate larger tasks. Those who are more creative, there would be specific tasks you delegate to them. The point is that you know who can handle what, and you delegate accordingly. This will help you and your team be successful.

Knowing What to Delegate

Not only should you know whom to delegate to, but you should also know what is and isn’t appropriate for you to delegate. If you’re just starting, you’ll likely want to start with smaller tasks to see how it goes. As time progresses though, you’ll begin to feel more comfortable delegating more substantial and more important jobs.

It’s important to note that not every task on your plate should get delegated. As the leader, you still need to take on the things that only the leader should handle. Time-sensitive, delicate, and personal tasks should still be left to you.

Don’t Hover and Micromanage

If the purpose of delegating is to ease up your workload and trust your employees, hovering over them will not solve the issue. In fact, micromanaging will only make things worse.

It’s okay to check in with your team from time to time, and it’s a good leadership habit to get into. However, when you’re presences is dominating to the point that your team feels frustrated and not trusted, you’ll only cause issues. When you delegate, let the task go.

Communicate Efficiently

When you delegate a task, you need to ensure that you properly communicate the task, so the person knows what he or she needs to do. If you only give half the information, or can’t clearly communicate the task, that person will either keep coming back with questions or deliver the project not how you wanted.

When you delegate a task, make sure to clearly lay out your expectations, along with any instructions on how to perform the task. Be available to answer questions, but also encourage the employee to learn on his or her own as well.

Give Credit

If you delegate a task, only to take the credit for it, you’ll have many upset employees. No one will want to help you out again if that’s how things go. When you delegate a task, it’s imperative that you give credit where credit is due. Reward for a job well done, and thank everyone who was involved in the project.

Delegating is an essential leadership skill to learn and master. Not only will it make your job easier, but it also builds up trust and the employer to employee relationship for a successful team.