Onboarding new employees can be a challenge, especially if you expect that they’ll need extensive training using your business’ equipment or require extensive support to slot into your company’s workflow. Regardless of the skill or system, you need to teach to your new employee, you can do so using a method promoted in the Scouting program known as the “Teaching EDGE.”
This four-step cycle is designed to incrementally guide an individual from a position of deficit understanding to a position of fully independent operation. Using this Teaching EDGE can certainly take the edge off of both large and small training scenarios. For additional insights into managing your business, consider checking out CBS-CBS.com and their portfolio of informative consulting services.
E – Explain
Before your new employee ever picks up a tool or receives any projects, you (or a relevant manager) should work one-on-one with the new employee to fully explain what is expected of them with regards to this specific task. After explaining these expectations in detail, you should physically walk through every step in the relevant process. During this walkthrough, be sure to go slowly and make all of your actions deliberately geared towards the stated outcome.
At this stage, the new employee will not engage the new skill on their own. Instead, they will watch while you perform the task to gain a broad understanding of the bigger picture.
Continuing on from the “Explain” stage, this next stage is focused on demonstrating the proper methodology behind completing the desired task, as well as explaining the underlying rationale for those actions. To this extent, you’ll repeat the previously completed process while breaking down each step in language familiar to the new employee. This step should also include an emphasis on intricacies that would not otherwise be obvious to the new employee.
By this time, new employees may possess (or should be prompted for) questions. Answer these questions fully and on their terms. While the new employee won’t work hands-on at this stage, they should be empowered to retain as much information regarding the skill’s successful completion as possible.
G – Guide
After watching both a broad and in-depth implementation of the desired skill, the new employee is ready to begin attempting the new skill in a low-stakes scenario. As the teacher, you may walk your new employee through the steps on the first several cycles before allowing them to complete the task from memory.
Some mistakes are bound to happen, which is perfectly normal. Reassure your new employee and provide input to support their fundamental understanding of the task. At this stage, the new employee should grow in confidence and be able to complete the desired task with some auxiliary support.
E – Enable
Finally, it is time for you, the teacher, to step away and allow the new employee to apply their new skill in a live or realistic scenario. In other words, it is time for the new employee to act on their own and take responsibility for reinforcing their own mastery.
Some mistakes may still occur at this stage, which is okay. Remember that learning a new skill should be treated as cyclical, requiring occasional reinforcement in order to provide your new employee with an opportunity for skill mastery.